The Fair Claims Council
Public anger at insurance companies has reached a dangerous place. Anger alone changes nothing. Litigation is slow and reaches one policyholder at a time. Regulation moves in decades.
The Fair Claims Council is a different path. It invites insurance carriers, state regulators, consumer advocates, and claims professionals to one table with a simple agenda: define what fair claims handling looks like, commit to it publicly, and measure it annually.
How It Works
A voluntary, public commitment to concrete standards:
Each year we publish which companies took the pledge, how insurers performed on public complaint and denial metrics, and where the industry improved or slipped.
The Council does not negotiate individual claims. It carries pattern level findings from thousands of consumer and provider reports directly to the carriers involved, privately first, publicly if ignored.
Why an Advocacy Group Works With the Industry
Our goal is for claims to get paid fairly the first time, so that no family needs an attorney to receive what they already paid for. Insurers that engage with the Council get a fair, data driven forum and public recognition when they earn it. Insurers that refuse tell the public something too.
The Council is funded entirely by the Foundation. Insurance companies pay nothing to participate, because we accept nothing from them. No fees, no sponsorships, no exceptions. Insurers sit at this table as invited guests, never as customers. That is what makes their seat worth taking.
The Council is convening its founding participants now.